This Friday, and every year on March 4th, is Employee Appreciation Day. It's a time to recognize your employees and demonstrate how much you appreciate them. We aren't going to spend any time on this blog explaining why this is important, because we think it's perfectly stated in a previous post. Click for how employee appreciation translates to making customers happy. Employee Appreciation Ideas by Budget Sample prices calculated for company of 20 employees. Multiply quote by 2.5 for 50 people, multiply by 5 for 100 employees, etc. FREE Get everyone outdoors. Go out for a nice walk … [Read more...]
Keeping Customers Happy
Pages 124- 126, from Chapter 11 "Perspective" in Ingredients of Outliers The Almighty Customer Ask anyone in business, from the proprietor of the corner convenience store to the CEO of a multi-national corporation, what the key to the success of that business is and the answer to your question is likely to be “customer satisfaction.” Entrepreneurs and corporate executives brag about their customer service in such terms as “knock their socks off,” “outrageous,” “unexpected,” “above and beyond,” etc. The headline of a feature article in a recent issue of SUCCESS magazine (August 2012) … [Read more...]